Disclosure Information

Important Information

This document contains important information about the financial advice services provided by Day One Mortgages. It is designed to help you make an informed decision when engaging with us and to better understand the nature and scope of the services we provide.

Licensing Information

Day One Mortgages operates under a Class 2 Financial Advice Provider Licence issued by the Financial Markets Authority (FMA), effective from 3 March 2022.

Financial Advice Provider: Dayone Consulting Limited
Trading Name: Day One Mortgages & Insurance
Financial Services Provider (FSP) Number: FSP1010095

Contact Details

Address: E4, 14-22 Triton Drive, Albany, Auckland 0632
Phone: 022 356 4348
Email: [email protected]
Website: www.dayonemortgages.co.nz

Our Services

We provide mortgage and lending advice tailored to your individual goals, financial position, and circumstances. We assist clients in selecting suitable lending solutions from a panel of approved lenders and support the application process through to loan approval and settlement.

Lenders We Work With

We work with a panel of approved lenders and financial institutions, including:

  • ANZ
  • ASB
  • BNZ
  • Westpac
  • Kiwibank
  • The Co-operative Bank
  • SBS Bank
  • Heartland Bank
  • Pepper Money
  • Avanti Finance
  • Liberty
  • Bluestone
  • Basecorp Finance
  • CFML
  • ASAP Finance
  • Southern Cross Partners
  • Prospa
  • Pallas Capital
  • Funding Partners
  • First Mortgage Trust
  • Finbase
  • Plus Finance
  • Vincent Capital
  • Cressida Capital
  • DBR
  • Bank of China
  • China Construction Bank
  • Industrial and Commercial Bank of China (ICBC)

This lender panel may change from time to time.

Types of Advice and Products

We can provide advice in relation to the following financial products:

  • Home Loans
  • Investment Property Loans
  • Construction Loans
  • Commercial Loans
  • Personal Loans
  • Personal Risk Insurance

Referral Services

While we do not provide advice relating to KiwiSaver, investments, accounting, or legal matters, we may refer you to trusted professionals who specialise in these areas.

Please note that we are unable to provide legal or tax advice. We recommend seeking independent advice from your solicitor and/or accountant where appropriate.

Any information we provide regarding KiwiSaver withdrawals for first-home purchases is limited to general process guidance and factual information only. It does not constitute investment or retirement planning advice.

Our Duties and Responsibilities

Under the Financial Markets Conduct Act 2013, we are required to meet certain professional standards and obligations when providing financial advice.

These obligations include:

  • acting honestly, fairly, and in your best interests
  • understanding your needs, goals, and circumstances
  • ensuring the advice provided is suitable and within the agreed scope
  • communicating clearly and effectively
  • exercising care, diligence, and skill
  • maintaining appropriate standards of competence, knowledge, and professionalism
  • explaining recommendations and associated risks in a way you can understand

Further information regarding financial adviser duties is available from the Financial Markets Authority.

Fees and Charges

In most cases, we do not charge clients a fee for mortgage advice services. This is because we generally receive commission from the lender once a loan has settled.

However, in limited circumstances, a fee may apply.

Situations Where Fees May Apply

Where No Commission is Paid

If you request advice for a lending product where no commission is payable to us by the lender, we may charge a one-off advisory fee.

Any fee would be discussed with you in advance and confirmed in writing prior to engagement.

Clawback of Commission

If a lender requires repayment of commission within 24 months of settlement (commonly known as a clawback), we may charge a fee to recover part or all of the commission repaid.

Any such fee will:

  • not exceed $2,500 plus GST;
  • be calculated at a rate of $250 plus GST per hour; and
  • never exceed the amount of commission required to be repaid to the lender.

Invoices issued for such fees are payable within 30 days.

Conflicts of Interest and Commission

How We Are Paid

We generally receive commission from lenders when a loan settles. This may include:

  • an upfront commission based on the loan amount;
  • a trail commission paid over time; and/or
  • a refix or rollover fee where applicable.

To manage any potential conflicts of interest, we:

  • recommend products based on your needs and objectives;
  • maintain access to a broad panel of lenders;
  • ensure lending recommendations are appropriate to your circumstances; and
  • follow internal compliance and advice processes designed to prioritise client interests.

Specific commission rates may vary between lenders and products. Full disclosure of applicable commissions will be provided once your loan structure and lender selection have been confirmed.

Referral Commissions

Day One Mortgages & Insurance may receive referral commissions from selected insurance providers or insurance advisers where a referral results in a completed service.

We do not receive referral fees from solicitors, accountants, or investment advisers.

Complaints Process

If you are dissatisfied with our service or financial advice, please contact us as soon as possible so we can work towards resolving the matter promptly and fairly.

Contact Details

Email: [email protected]
Phone: 022 356 4348
Address: E4, 14-22 Triton Drive, Albany, Auckland 0632

Our Internal Complaints Process

  1. We will acknowledge your complaint within 2 business days where immediate resolution is not possible.
  2. We may request additional information to assist with our investigation.
  3. We aim to resolve complaints within 10 working days.
  4. If additional time is required, we will keep you informed throughout the process.
  5. We will communicate the outcome and proposed resolution via phone, email, or written correspondence.

External Dispute Resolution

If we are unable to resolve your complaint to your satisfaction, you may contact our independent external dispute resolution provider:

Financial Services Complaints Limited (FSCL)
Email: [email protected]
Phone: 0800 347 257
Website: Financial Services Complaints Limited (FSCL)

FSCL provides a free and independent dispute resolution service.

Availability of Information

A hard copy of this disclosure information is available upon request.